Samsung Frame TV and the BillionDollarArtGallery

Modified on Fri, Nov 29 at 12:18 AM

This FAQ was tested with the Samsung Frame Model QN32LS03CBF, but most information applies to all Samsung Frames.

IMPORTANT FOR BRAND NEW SAMSUNG FRAMES

Both the FAT32 and NTFS-formatted BillionDollarArtGallery work in older Samsung Frames. Samsung QLED versions of the Samsung Frame require an NTFS-formatted BillionDollarArtGallery. If you require an NTFS format, please submit a support ticket: SUBMIT A SUPPORT TICKET

IMPORTANT
The BillionDollarArtGallery must be in the HDD USB port.

The Samsung Frame has two USB ports. See image below. The left one is labeled 5V 0.5A and the center USB port is labeled HDD because it functions like a Hard Disk Drive. The stick will display a directory in the left port, but it will NOT read the files. Use the HDD port which WILL read the files. You can Select all files and Play them when either FAT32 or NTFS BillionDollarArtGallery port is inserted in the HDD port. Neither stick will function correctly in the 5V 0.5A port.

PLEASE NOTE

We have found that the Samsung Frame does NOT recognize a USB memory stick until it has been turned off and turned back on.

To play the BillionDollarArtGallery video:

Use the original Samsung Remote, NOT the cable remote. Cable companies would prefer that you NOT watch content on your USB port. The Samsung Remote is pictured below.

Tap the HOME button (the image of the house in the center.)

Tap LEFT (the left side of the circular directional button around the round button.)

Tap DOWN (the bottom of the circular directional button) to Connected Devices.

Choose the Flash Disk by tapping the Select button

Use the directional circle to highlight the BillionDollarArtGallery Video, and then tap the SELECT button.

This launches the video.

OTHER SAMSUNG FRAME TOPICS

Changing timing or "rotation" of paintings

Selecting which paintings to play on your frame