Why did the video stop playing?

1. Update your TV's software.
   TVs are like computers, and their software sometimes require an update. Most TVs can connect through your WiFi, and have a software update command in the Media Player. 
   
   
2. Unplug, wait a minute and re-plug in your TV to re-boot.
   TVs, like computers, occasionally require a re-start. Unplug your TV for a minute, then plug it back in. Turning off and on is not the same thing because TVs go into stand-by mode: unplug the TV. Don't believe us? See: https://www.youtube.com/watch?v=3ZRpakohC30
   
   
3. Try running the slideshow instead of the video.
   Go to the paintings folder open an image, and use the TV's slideshow feature to view the photos.

• You may have pulled out your memory stick instead of ejecting it, which can sometimes erase the stick. If you have a computer, check your memory stick to see if content is still on it.
• Do you have a Samsung OLED, QLED, SUHD or another new TV that requires the NTFS format?

Next steps if you still have a problem

Open a support ticket here with your TV model and the last four number of the UPC code. 
We will download your TV manual and diagnose the issue.  Click here to open a support ticket. 

Return your memory stick (no box or packaging) in a #10 envelope to:

BillionDollarArtGallery Warranty Service

Box 92

Titusville, NJ 08560

Include your name, address, and the make and model of your TV. 
We will send you a new memory stick at no charge.