Quick Guide to get started with your BillionDollarArtGallery
Every TV is slightly different, but these instructions work with most TVs.
- Insert the BillionDollarArtGallery in your TV's USB port.
- Using the TV remote (NOT the cable remote), press the Input button until you find the USB port. Depending on your TV, the input button may also be called Apps, Discover, Home, Media, Media Play, Menu, Source, or another name. Your TV's manual can provide the name of your input button. (If you have a Roku TV, go to your Roku apps and follow the instructions here.)
- Choose the file directory, and then choose the video, which plays the paintings, music and captions together. The video file often starts with 0000 to bring that file to the top of the stack. You can also play the paintings by choosing one of the numbered "photo" files; the TV will display a photo show that presents the paintings.
If you have a Roku Ultra, DVD player with USB input, or other media player, you can also play the BillionDollarArtGallery in the Roku Ultra or your external media player.
Troubleshooting
If your TV does not recognize the BillionDollarArtGallery:
- Most TVs play USB memory sticks that are formatted for FAT32, which is the format used for the BillionDollarArtGallery. However, some TVs including Samsung QLED and Samsung SUHD TVs require NTFS format. Your TV's manual can tell you which format is supported. If you require an NTFS format, we will send you one. Please submit a ticket with this help portal.
- Check your BillionDollarArtGallery on a computer if you have one. If you have removed your memory stick without "ejecting" it, the stick may have been corrupted or erased. Checking the files in a computer will confirm that the files are still there. If the stick is erased, please submit a ticket here for a warranty replacement.
- Check to make sure your TV's USB port is for sharing photos and videos. Some old TVs are stamped, "Service Tech Only" near the USB port; this is rare, but those USB ports cannot be used by consumers. Similarly, the USB port in your cable box is for technicians only. When it exists, the service port is usually on the back with consumer port on the side.
- Try re-booting the TV by unplugging it, waiting for 1 minute, and plugging it in again. TVs are like computers that can sometimes benefit from re-starting.
- Update your TV's software. (Many people have never updated their TV's software.)
- Some TVs like Insignias do not play video files. They will only display the paintings as photos.
- Some TVs such as Android or Google TVs will play videos, but may require the installation of a video app. If you need a video app, we suggest installing the free VLC Media Player from your TV's app store.
- BillionDollarArtGallery supports photo files as JPGs, videos as MP4s, and music as MP3. If your TV requires a different video format, please submit a ticket here.
More information
- Search our knowledge base for information about your TV or anything else related here.
- Find your TV manual in our help system here
- If you do not find your manual here, search the Internet for the name and model number of your TV. For instance, search for Sony XBR-65X900H TV Manual In your TV's manual, search for "USB" to find the instructions quickly.
- Search YouTube for your TV's USB instructions. For instance: USB Panasonic TV Videos can be easier to understand than text.
Every TV is slightly different.
If you cannot get your TV to display the paintings, please submit a ticket with the make and model of your TV, and as much information as you can tell us about the problem. We will download your TV's manual and send you a procedure for your TV usually within 24 hours.
All Other Inquiries
Email: bdag@memsender.com
Phone: 609-608-0640
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