Hisense Model 58H6550 E TV and the BillionDollarArtGallery

Use this Quick Guide to get started with your BillionDollarArtGallery

The Hisense Model 58H6550 E TV manual is attached for your convenient download.

To discover or verify your Hisense TV model:  Click the menu button on your remote and select the “Settings” tab. Select “Support” and navigate to the “System Info” tab. You can find your TV model number and other information about your device by clicking “About” and looking at the top of the next screen.

Search Hisense TV support:  https://www.hisense-usa.com/support

1. Insert the BillionDollarArtGallery in your TV's USB port.
   
   

   
   

2. Using the TV remote (NOT the cable remote), press the Menu or Home button until you find the USB port.
   
   
3. To browse through content based on the type that you wish to access:

   1. Navigate to the appropriate menu tab on the screen and select All Media, Music, Photos, Videos and Search.

   2. Click on the name of the folder that contains your content.

   3. Make your selection to play or view the content.

   If you want to close out of the Media center, then press the [BACK] button on your remote.
   
   

4. Choose the file directory, and then choose the video, which plays the paintings, music and captions together.  The video file often starts with 0000 to bring that file to the top of the stack. You can also play the paintings by choosing one of the numbered "photo" files; the TV will display a photo show that presents the paintings.

If you have a Roku Ultra, DVD player with USB input, or other media player, you can also play the BillionDollarArtGallery in the Roku Ultra or your external media player.

YouTube USB Explanation 

Do NOT format your BillionDollarArtGallery as mentioned in this video.

Troubleshooting

If your TV does not recognize the BillionDollarArtGallery:

• Check your BillionDollarArtGallery on a computer if you have one. If you have removed your memory stick without "ejecting" it, the stick may have been corrupted or erased. Checking the files in a computer will confirm that the files are still there. If the stick is erased, please submit a ticket here for a warranty replacement.
• Check to make sure your TV's USB port is for sharing photos and videos. Some old TVs are stamped, "Service Tech Only" near the USB port; this is rare, but those USB ports cannot be used by consumers. Similarly, the USB port in your cable box is for technicians only. When it exists, the service port is usually on the back with consumer port on the side.
• Try re-booting the TV by unplugging it, waiting for 1 minute, and plugging it in again. TVs are like computers that can sometimes benefit from re-starting.
• Update your TV's software. (Many people have never updated their TVs software.)
• Some TVs such as Android or Google TVs will play videos, but may require the installation of a video app. If you need a video app, we suggest that you download the free VLC Media Player.
• Hisense TVs format USB for NTFS, FAT32, and FAT. The BillionDollarArtGallery uses FAT32. 
• BillionDollarArtGallery supports photo files as JPGs, videos as MP4s, and music as MP3. If your TV requires a different video format, please submit a ticket here.

More information

• Search our knowledge base for information about your TV or anything else related here.
• Find your TV manual in our help system here
• In your TV's manual, search for "USB" to find the instructions quickly.
• Search YouTube for your TV's USB instructions. For instance: USB Hisense TV Videos can be easier to understand than text.
  
  

More Info from the Manufacturer 

Below are instructions for using the BillionDollarArtGallery with the Hisense model 58H6550 E. Hisense TVs vary from model to model. Please send your TV model number for the best support response, or search our Knowledge Base for your TV's manual. 

These are the buttons on your Hisense remote:

Page 28 of the Hisense manual notes:

Media

Media is a central location for you to view or listen to different types of content (for example, your photos, music and movies) through the following methods: 

• A USB thumb drive or hard drive
• Compatible mobile phone, tablet or other personal devices: You can stream movies, music and photos that are stored on Compatible personal device and play or view the content on your TV

NOTE: Hisense is non-committal about video formats that it supports. BillionDollarArtGallery supports MP4, the industry standard. 

Browsing Content

To browse through content based on the type that you wish to access:  

1. Navigate to the appropriate menu tab on the screen and select All Media, Music, Photos, Videos and Search.
2. Click on the name of the folder that contains your content.
3. Make your selection to play or view the content.
4. To close out of the Media Center, press the [BACK] button on your remote.

For Android Phones

You may need to install a video player to see the BillionDollarArtGallery videos. We suggest the VLC Media Player, which is free and available in the media store. Further information: https://www.videolan.org/vlc/

If your TV is connected to the internet, you may also want to update to the latest version of Google's software.

This video shows how to play content on a Hisense Android TV: https://www.youtube.com/watch?v=4DCV6qQILj8 

Click below for the Model 58H6550E specification sheet and manual.