Samsung TVs and the BillionDollarArtGallery

Below are instructions for using the BillionDollarArtGallery with a Samsung TV. Samsung TVs vary from model to model. Please send your TV model number for the best support response, or search our Knowledge Base for your TV's manual. 

NOTE:  Samsung QLED and SUHD TVs support FAT, exFAT, and NTFS file systems. Full HD TVs support FAT16, FAT32 and NTFS (Read Only),

Important

• Make sure you are using the Samsung Remote (NOT the cable remote).
• Plug the BillionDollarArtGallery into the TV (NOT the cable box, which sometimes has a USB port that is only available to cable technicians and does NOT work with the TV).
• The BillionDollarArtGallery can also play through certain media devices like the Roku Ultra.
• On most Samsung remotes, the SOURCE button provides access to the USB port. See more info below.
• If you do not see content from your BillionDollarArtGallery on your Samsung TV, you can plug the BillionDollarArtGallery into a computer to verify that the Flash stick has content. Please check the size of the video file, which is called 0000 Video BillionDollarArtGallery. The size if usually 2GB, but some sticks have been distributed with 5GB files, which may not play on older TVs. If you have an older TV that will not play the 5GB file, contact Memsender for a replacement BillionDollarArtGallery at no charge at bdag@memsender.com Note that most Samsung TVs will play the larger file.
• In general, Samsung QLED and SUHD TVs support FAT, exFAT, and NTFS file systems, while Samsung Full HD TVs support NTFS (read-only), FAT32 and FAT16. BillionDollarArtGallery is available in both FAT32 (2GB video)  and NTFS (5GB video.) If you have a TV that will not play the FAT32, contact Memsender for a replacement BillionDollarArtGallery at no charge at bdag@memsender.com
• Make sure that the BillionDollarArtGallery is in the USB port (not an HDMI port, which has a trapezoidal shape). The gold contacts on the BillionDollarArtGallery should face the plastic tab inside the USB port.
• This website contains information about resetting a Samsung TV so that it recognizes USB Flash drives:  https://readytodiy.com/samsung-tv-usb-not-working-keyboard-mouse-hdd-etc-0052/

Playing Video on Your Samsung TV

Plug the USB device into a USB port at the back of your TV or the Mini One Connect of your TV.

In QLED, SUHD and Full HD TVs, a pop-up message appears and lets you move easily to the multimedia content list on the device. You can now select an item to play from the list.

Press the Source button on your remote. Then select USB Device USB.

or, press the HOME button on your remote, navigate to Source and choose USB Device / Connected Device.

Select the media file you want to play.

Press the Enter button to show the control panel.

If you want to play another media saved in your USB device, press Return button on your remote and it will return to the MY CONTENT page.

Playing Music with Video

1. Select the USB from the source.
2. Select the music file.
3. After the music starts, select the source again. Then a pop up asks if you want to continue the music, select yes.
4. Go back to the USB and select Video.
5. Now the music plays with the video.

Notes

QLED and SUHD TVs support MSC (Mass Storage Class) USB devices only. 

• MSC is a class designation for mass storage devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not supported.) 
• These kinds of devices must be connected directly to the USB port. The TV may not be able to recognize a USB device or read the files on the device if it is connected with a USB extension cable. 
• Do not disconnect USB devices while they are transferring files.
• For Full HD TVs, Media Play only supports USB Mass Storage Class (MSC) devices. MSC is a Mass Storage Class Bulk-Only Transport device. Examples of MSC are Thumb drives, Flash Card Readers (USB HUB are not supported). Devices should be connected directly to the TV’s USB port. 
• When connecting an external hard drive, use the USB (HDD) port. We recommend that you use an external hard drive with its own power adapter. 
• If there are multiple USB devices connected to the TV, the TV might not be able to recognize some or all the devices. USB devices that use high-power input should be connect to the USB [5V, 1A] port.
  If a USB device connected to the TV is not recognized, the list of files on the device is corrupted or a file in the list is not played, please connect the USB device to a PC, format the device and check the connection.

QLED and SUHD TVs support FAT, exFAT, and NTFS file systems. Full HD TVs support FAT16, FAT32 and NTFS (Read Only),

• In QLED and SUHD TVs, after sorting files in the Folder view mode, the TV can display up to 1,000 files per folder. If the USB device contains more than 8,000 files and folders, however, some files and folders might not be accessible.
• In Full HD TVs, if the number of files and folders saved on a USB storage device is approximately over 4000, the files and folders may not appear and some folders may not be opened.
• UHD Video Pack contents are not supported with 2017 Samsung UHD TVs.
• MP3 files with DRM that have been downloaded from a non-free site cannot be played in Full HD TVs.
• A USB device that requires high power (more than 500mA or 5V) may not be supported on Full HD TVs.
• Some files can't be played. This problem may occur with high-bitrate files. Most files can be played back, but you might experience problems with high-bitrate files. 

Compatible Audio Formats
The table below shows the supported audio files in QLED and SUHD TVs. For compatible formats in other TVs, please refer to the User Manuals, which might be available on our website.

Compatible Video Formats
 The table below shows the supported audio files in QLED and SUHD TVs. For compatible formats in other TVs, please refer to the User Manuals, which might be available on our website.

More Handy Tips for Your Smart TV are Now Available on Smart Simulator.

Certain digital cameras, audio devices and some USB/digital camera devices may not be compatible with the TV.

When playing a video over a network connection, the video may not play smoothly because of data transmission speeds.

The ReadlAudio 10 lossless is not supported on the Chinese and Hong Kong models. The TV might not work properly with unlicensed multimedia files.