My TV says "no content is found" on the USB stick. What can I do?

1. Update your TV's software.
   TVs are like computers, and their software sometimes require an update. Most TVs can connect through your WiFi, and have a software update command.
   
   
2. Unplug, wait a minute and re-plug in your TV to re-boot.
   TVs, like computers, occasionally require a re-start. Unplug your TV for a minute, then plug it back in. Turning off and on is not the same thing because TVs go into stand-by mode: unplug the TV. Don't believe us? See: https://www.youtube.com/watch?v=3ZRpakohC30
   
   
3. Try running the slideshow instead of the video.
   Go to the paintings folder open an image, and use the TV's slideshow feature to view the photos.

• You may have pulled out your memory stick instead of ejecting it, which can sometimes erase the stick. If you have a computer, check your memory stick to see if content is still on it.
• Do you have a Samsung OLED, QLED, SUHD or another new TV that requires the NTFS format?

Next steps if you still have a problem

Open a support ticket here with your TV model and the last four number of the UPC code. 
We will download your TV manual and diagnose the issue.  Click here to open a support ticket. 

Return your memory stick (no box or packaging) in a #10 envelope to:

BillionDollarArtGallery Warranty Service

Box 92

Titusville, NJ 08560

Include your name, address, and the make and model of your TV. 
We will send you a new memory stick at no charge.