What if my BillionDollarArtGallery does not work, or is not recognized?

If you see something on the screen that does not work, please take a photo with your camera phone, and send us the photo at bdag@memsender.com

Is the BillionDollarArtGallery inserted correctly?

Sometimes, people insert the BDAG into the HDMI port. If the stick is "wobbly," you may have inserted it into a video port. See this one-minute video for insertion information.

Does your computer read your BillionDollarArtGallery?  
If your BillionDollarArtGallery works on your computer, but not on your TV, the BillionDollarArtGallery is functional, so please do not return it. We will help you make the BillionDollarArtGallery work on your TV.

Does another TV read your BillionDollarArtGallery?

If your BillionDollarArtGallery works on another TV, please send us the model number of the non-working TV, so that we can download the manual for that TV, and advise you. Many TVs are already documented on our help site. Click here. 

Can your TV read any other USB stick with JPG or MP4 files?

If your TV cannot read another USB stick, the USB port may be broken or may only be useful for technicians. 

Does your USB port say "Service" or "Service Only"?

Some older and Sony TVs have USB ports that are only used by technicians. They are stamped "Service" in the black plastic nearby; the Service marking can be difficult to read.

Your TV may have special challenges with which we can help.

For example, this solution works for owners of Sony 49X900F TVs:  https://bdagallery.freshdesk.com/support/solutions/articles/150000171075

Tap here for the Quick Guide to the BillionDollarArtGallery for more information.

For help with your TV, please contact us here:

If your BillionDollarArtGallery USB stick itself does not work, please return the stick only (not the gift box and packing material) to: 

BillionDollarArtGallery
Box 92
Titusville, NJ 08560.

We will send you a replacement within two weeks.